Effective Date: 1ST APRIL 2024
Cancellation Policy:
- Digital Products (Courses, Materials)
- All sales of digital products on ENSCO TRAINING & CONSULTANCY PORTAL are final
- No cancellations or refunds will be provided for digital courses or materials once the purchase is complete
- Users are encouraged to review course details, including content, requirements, and compatibility, before making a purchase.
- Physical Products (Books, Certificates)
- Cancellation requests for physical product orders will be considered if submitted within 7 days of placing the order.
- To initiate a cancellation, users must contact our customer support team at admin@ensco.training or +966595554553.
- Cancellation requests received after the specified timeframe may not be processed.
Replacement Policy:
- Digital Products (Courses, Materials)
- In the event of technical issues or difficulties accessing digital content, users should contact our customer support team for assistance.
- If a technical issue prevents the successful completion of a course, ENSCO TRAINING & CONSULTANCY PORTAL may, at its discretion, provide access to an alternative course or offer technical support for refund/cancelation.
- Physical Products (Books, Certificates):
- Replacement requests for damaged or defective physical products must be reported within 7 days of receiving the order.
- To initiate a replacement, users must provide clear photos of the damaged or defective items and contact our customer support team at admin@ensco.training or +966595554553.
- Replacement requests made after the specified timeframe may not be considered.
Refund for Physical Products
- Refunds for physical product orders will only be considered if a replacement is not possible.
- If a refund is approved, it will be processed using the original payment method, and shipping costs will not be refunded.
Conditions for Cancellation & Replacement
- Cancellation and replacement requests will only be considered under the conditions specified in this policy.
- Users are responsible for providing accurate and complete information during the cancellation or replacement request process.
Contact Information
If you have any questions or concerns about our Cancellation & Replacement Policy, please contact our customer support team at admin@ensco.training or +966595554553.