Effective Date: 1ST APRIL 2024
Digital Delivery:
All purchased training courses and digital materials will be delivered electronically. Upon successful payment, users will receive an email confirmation containing instructions on how to access and download the purchased content.
Course Access Period:
Access to training courses is typically granted for a specified period, as mentioned in the course details. Users are responsible for completing the course within the designated timeframe.
Delivery Timeframe for Access Credentials:
Access credentials, such as usernames or activation keys, will be provided immediately upon completion of the purchase process. Users can expect to receive this information via email within a few minutes of completing the transaction.
Technical Requirements:
Users are responsible for ensuring that their devices meet the technical requirements specified for accessing and utilizing the training materials. ELM ALWATANIYA FOR TRAINING is not responsible for technical issues arising from user equipment or internet connectivity.
Refund Policy:
For information on refunds related to digital products, please refer to our [Refund Policy].
Shipping of Physical Materials:
If your order includes physical materials (e.g., textbooks, certificates), please note that shipping times and costs will vary based on the destination and shipping method chosen during checkout.
Processing Time for Physical Orders:
Physical orders are typically processed within 2-3 business days after payment confirmation. Any orders placed on weekends or public holidays will be processed on the next business day.
Shipping Costs for Physical Orders:
Shipping costs for physical orders are calculated based on the weight of the items and the destination. The exact shipping cost will be displayed during the checkout process before finalizing the purchase.
Tracking Information for Physical Orders:
Once your physical order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your delivery.
Delivery Delays:
While we strive to deliver orders promptly, please note that unexpected delays may occur due to factors beyond our control, such as customs processing or extreme weather conditions.
Incomplete or Incorrect Addresses:
It is the responsibility of the customer to provide accurate and complete shipping information. We are not liable for orders shipped to incorrect or incomplete addresses provided by the customer. Please double-check your shipping address before confirming your order.
Contact Information:
If you have any questions or concerns about our delivery and shipping policy, please contact our customer support team at admin@ensco.training or +966595554553.